OT: Request for Help Desk / Ticket System software.

[Tim]

Chris:
>>> You are correct - However, when creating a ticket (as an agent) for a
>>> user, it seems to require the users email address. 


Tim:
>> Instruct users without an e-mail address to use a predefined one?  Or do
>> some scripting that does it for them.
>> 
>> e.g. none at example.com
 

John Summerfield:
> That won't work if you want to distinguish between users.

I agree that it's a silly workaround, but aren't they also asked to
enter a real name?

The other obvious hack would be to use some-unique-name at example.com.
Which would probably require automatic generation of the unique portion,
do-able, but there's gotta be something better.

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