What driives me crazy about bugzilla(att: Rahul)

[Aaron Konstam]

On Wed, 2010-02-03 at 23:05 +0000, Sam Sharpe wrote: 
> On 3 February 2010 22:53, Aaron Konstam <akonstam at sbcglobal.net> wrote:
> > This problem was minor but in the past I was the system administrator of
> > a network of 80 Linux computers and a problem with one of the system
> > components failed and its failure was critical for the running of the
> > system. No response was offered to my bugzilla request until we were 2
> > versions further in the Linux development tree so the repose was
> > useless. Bugzilla can't  be used with that kind of response time. And
> > that was my whole point.
> 
> Free software does not generally have an SLA, hence I don't believe
> the Fedora Bugzilla advertises one either.
> 
> If you *need* it, then you need to use something which does have an
> SLA - I would suggest that RHEL, SLES (or Ubuntu with a support
> contract from Canonical) would be a better fit for someone who's
> operation depends on a product and are is capable of contributing a
> fix to the issue themselves.
> 
> --
> Sam
You are right no SLA in bugzilla. But is bugzilla does not imply a
reasonable effort on the part of the developers to try to fix problems
it is relatively useless to the users of Fedora.

--
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This restaurant was advertising breakfast any time. So I ordered french
toast in the renaissance. - Steven Wright, comedian
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Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam at sbcglobal.net