Minutes/Summary from today's irc support sig meeting (2011-10-13)

[Kevin Fenzi]

=============================================
#fedora-meeting: IRC Support SIG (2011-10-13)
=============================================


Meeting started by nirik at 17:00:01 UTC. The full logs are available at
http://meetbot.fedoraproject.org/fedora-meeting/2011-10-13/irc-support-si...

Meeting summary
---------------
* init process  (nirik, 17:00:02)

* Week in review  (nirik, 17:02:12)
  * LINK: http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
    (nirik, 17:02:13)

* Tickets  (nirik, 17:10:40)
  * LINK: https://fedorahosted.org/irc-support-sig/report/1   (nirik,
    17:10:40)
  * LINK: https://fedorahosted.org/irc-support-sig/ticket/75   (nirik,
    17:11:10)

* Open Floor  (nirik, 17:16:03)

Meeting ended at 17:24:37 UTC.




Action Items
------------





Action Items, by person
-----------------------
* **UNASSIGNED**
  * (none)




People Present (lines said)
---------------------------
* nirik (46)
* EvilBob (29)
* FranciscoD (22)
* dcr226 (18)
* fenrus02 (17)
* Southern_Gentlem (15)
* Sonar_Gal (6)
* zodbot (4)
* storrgie (3)
* jsmith (2)
* Khaytsus (1)
* N3LRX (1)
--
17:00:01 <nirik> #startmeeting IRC Support SIG (2011-10-13)
17:00:01 <zodbot> Meeting started Thu Oct 13 17:00:01 2011 UTC.  The chair is nirik.
Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:02 <nirik> #meetingname irc-support-sig
17:00:02 <nirik> #topic init process
17:00:02 <zodbot> The meeting name has been set to 'irc-support-sig'
17:00:26 <EvilBob> Bacon
17:00:26 * Sonar_Gal puts the platter of bacon out
17:00:29 * N3LRX checks in
17:02:05 <nirik> ok, I guess lets go ahead and get started.
17:02:12 <nirik> #topic Week in review
17:02:13 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
17:02:26 <nirik> anyone want to shout out anything from this week/
17:02:41 <nirik> seems like a lot of folks on f16beta... and a fair bit of new
folks.
17:03:19 <EvilBob> A weird number of bizarre F12 users recently
17:03:42 <fenrus02> f16 users should really do "yum update" as soon as
possible.  make sure they are on $current before reporting issues.
17:03:57 * nirik nods.
17:04:01 <fenrus02> there have been a selection that installed alpha thinking it was
"close enough"
17:04:23 <FranciscoD> speaks +vely of stability ;)
17:04:27 <nirik> yeah, that was ages ago... as was beta actually.
17:05:07 <fenrus02> FranciscoD, alpha->beta upgraders have known issues with
grub.  that's one primary reason it's important to ensure they have updated.
17:05:31 <nirik> there's been some glibc instablity recently too.
17:05:41 <fenrus02> nirik, thought that was pulled/corrected
17:05:46 <storrgie> fenrus02, for my reference, grub 2 is racked/stacked in the beta
right? I've not installed the alpha because I thought grub 2 integration wasnt
completed at the time.
17:05:56 <nirik> it has been, but they should update to the fixed one. ;)
17:05:56 <FranciscoD> fenrus02: I didnt know that. I only upgrade at beta release
17:06:00 <EvilBob> Hold on here
17:06:16 <fenrus02> storrgie, alpha does have grub2, but upgrading from
alpha->beta is problematic.
17:06:19 <EvilBob> Lets not get in to a whole beta problem solving session
17:06:25 <nirik> storrgie: yes, grub2 will be used for most f16 installs. ;)
17:06:28 <nirik> EvilBob: +1
17:06:32 <EvilBob> It's beyond the scope of this meeting
17:06:41 <storrgie> nirik, EvilBob agreed, apologies.
17:06:48 <storrgie> first time I've seen a meeting like this going on
17:06:55 <nirik> so summary from above: try and help f16 folks as best you can. Make
sure they have updated. ;)
17:07:02 <nirik> storrgie: no worries.
17:07:09 <fenrus02> just wanted to note it because beta is no semi-supported in
#fedora, but only if they have updated.
17:07:15 <dcr226> storrgie, stick around for the initiation later, some call it
"hazing" but what do they know ;-)
17:07:20 <EvilBob> Try to help EOL users get to a supported version if they like it
or not
17:07:27 <nirik> anyone have any other trends or issues to be aware of from last
week?
17:07:29 <fenrus02> any complex problems specific to f16, send to #fedora-qa
17:07:49 <Southern_Gentlem> +1
17:07:52 <nirik> EvilBob: is #fedora-eol dead? should we stop sending folks there?
17:08:01 <dcr226> been dead for ages hasn't it?
17:08:10 <EvilBob> EOL users get no support in #fedora, those that do support them
should be banned...
17:08:18 <fenrus02> nirik, occasionally has 1 non-bot user in it
17:08:27 <EvilBob> Oh wait, this isn't my perfect world request?
17:08:43 * nirik has no idea, doesn't wish to support EOL releases, so is never
there.
17:08:51 <dcr226> jsmith, on that subject, someone mentioned your name with
reference to a support extension on F14...is that just rumor?
17:09:06 <fenrus02> fc6 -> el5, f12 -> el6.  Not much of an "eol"
market really.
17:09:12 <EvilBob> dcr226: Beyond the score of this meeting?
17:09:16 <dcr226> not really
17:09:34 <dcr226> although probably for open floor I guess
17:09:40 <nirik> dcr226: I've not heard anything around that...
17:09:44 <jsmith> dcr226: Several people have approached me about it -- but talk
doesn't cook rice
17:09:55 <nirik> people ask for that all the time, but no one does the work
17:10:06 <dcr226> makes sense, that clears it up
17:10:09 <Southern_Gentlem> it has been proposed at fudcons and will again
17:10:15 <fenrus02> will f16 include a new ec2 image?
17:10:25 <nirik> fenrus02: hopefully yes.
17:10:28 <fenrus02> cool
17:10:29 <EvilBob> Last one that did the work was many moons ago
17:10:33 <nirik> anyhow, shall we move on to tickets?
17:10:33 <EvilBob> Move on
17:10:40 <nirik> #topic Tickets
17:10:40 <nirik> https://fedorahosted.org/irc-support-sig/report/1
17:10:41 <dcr226> +1 move on, query answered
17:10:45 <nirik> we have 2 tickets:
17:10:56 <nirik> #75 Exemplary assistance by "Anvil"
17:11:03 <nirik> many kudos to anvil.
17:11:04 <EvilBob> Heh
17:11:05 <dcr226> anvil++
17:11:09 <Southern_Gentlem> +1000 anvil
17:11:10 <nirik> https://fedorahosted.org/irc-support-sig/ticket/75
17:11:15 <fenrus02> kudos anvil
17:11:40 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/76
17:11:41 <zodbot> nirik: #76 (users being chastised for helping other users) -
irc-support-sig - Trac
17:11:50 <nirik> and we have a negative ticket
17:12:06 <Southern_Gentlem> with a partial log
17:12:33 <nirik> it sounds like a 3rd party projecting on an interaction they
weren't really involved in.
17:12:42 <Southern_Gentlem> exactly
17:12:53 <dcr226> yep, Southern_Gentlem did nothing wrong here....just asked the guy
how he was approaching the problem
17:12:57 <Southern_Gentlem> 3rd party wanted to have a measureing contest
17:13:08 <EvilBob> Again, it's a third party complaining about something that
they think they perceived might have hurt someone's feelings.
17:13:12 <Southern_Gentlem> and i wouldnt fall for it
17:13:14 * dcr226 votes, close the ticket "thanks for the feedback"
17:13:50 * nirik nods.
17:13:53 <Southern_Gentlem> as you see in the log i point the 3rd person to the
channel FAQ and to the Feedback
17:14:01 <EvilBob> I vote we close the ticket and ban the bleeding heart from the
channel
17:14:24 <Southern_Gentlem> EvilBob,  i think he will earn that in time on his own
17:14:27 <EvilBob> I mean, thank them for their input
17:14:32 <dcr226> EvilBob, ;-)
17:14:48 <Sonar_Gal> lol
17:15:04 <Khaytsus> Timestamps would help here, but beyond suggesting yum grouplist
first...  Don't see the problem.
17:15:33 <nirik> ok, anything more on tickets?
17:15:35 <EvilBob> Sorry everyone, I am just in a mood to joke around.
17:15:41 <dcr226> I don't think this ticket warrants any more of our time
17:15:49 <EvilBob> dcr226: +1
17:15:55 <Southern_Gentlem> thanks all
17:16:03 <nirik> #topic Open Floor
17:16:10 <nirik> so, anyone have anything for open floor?
17:16:17 <Sonar_Gal> At one time I had keys set to send people to how-to's but
people have either gotten to lazy or don't want to learn
17:16:23 <Sonar_Gal> Nope
17:16:52 <FranciscoD> anyone from our support sig going to fudcon india?
17:16:56 <nirik> yeah, the xchat shortcuts are always nice.
17:16:57 * jsmith is
17:17:08 <FranciscoD> I'd like a session on "where to go when something
breaks"
17:17:25 <FranciscoD> irc is kinda the most active
17:17:33 <EvilBob> FranciscoD: "Home with a box of tissues" is always the
answer
17:17:47 <FranciscoD> lol, right
17:17:49 <nirik> oh, a random note: we are looking for more updates testers and
proventesters. If you or anyone you see in channel sounds good for that, do point them at
testing resources.
17:17:49 <Southern_Gentlem> FranciscoD,  depends on their language as well
17:17:50 <EvilBob> ;)
17:18:18 <FranciscoD> nirik: if you can tell me what to say, I'll get someone to
take a session
17:18:18 <EvilBob> Praise users who bother to file a good bug on something
17:18:21 <FranciscoD> ;)
17:18:25 <fenrus02> nirik, sadly, yet-another-meeting that i have not been able to
make :/
17:18:33 <FranciscoD> since I'm not much into testing
17:18:33 <EvilBob> make an example out of them in the channel
17:18:35 <dcr226> fenrus02, corporate whore
17:18:39 <FranciscoD> rofl
17:18:41 <nirik> EvilBob: +1. Positive feedback is good.
17:18:46 <Sonar_Gal> fenrus02, It's not closed yet
17:19:02 <fenrus02> dcr226, sorry, cant mail you the keg.  you'll have to come
pick it up
17:19:05 <FranciscoD> Southern_Gentlem: yes, language, but as a central hub, I can
point #fedora
17:19:09 <EvilBob> "Hey Frankie, thanks a lot for working on that bug"
17:19:12 <FranciscoD> so they know where to get started
17:19:13 <nirik> FranciscoD: can try. I am thinking of doing a classroom on it...
could base a talk or info on that.
17:19:21 <dcr226> fenrus02, Heh, only if I get a racing armadillo...and a gun
17:19:25 <FranciscoD> nirik: sure thing, please let me know
17:19:34 <FranciscoD> I'll submit a prescheduled talk
17:19:44 <FranciscoD> or I'll pitch for an on the spot one
17:19:53 <fenrus02> dcr226, customs into the state nearly mandates you own a
firearm.  you'll be issued one, and have to pay for it
17:20:07 <FranciscoD> jsmith: would you like to do the session?
17:20:29 <fenrus02> FranciscoD, #fedora-india might be a good choice.
17:20:31 <EvilBob> different meeting?
17:20:42 <FranciscoD> fenrus02: I'll point them there too
17:20:48 <dcr226> EvilBob, +1
17:20:55 * nirik will go ahead and close out in a minute or two if there's nothing
else for this open floor. ;)
17:20:57 <Southern_Gentlem> and on that Subidies for Fudcon blacksburg are now open
17:21:17 * dcr226 skids along the open floor, and crashes into the unused chairs
17:21:32 <nirik> oh, who wants to close tickets?
17:21:32 <EvilBob> Who exactly is reviewing the funding requests?
17:22:14 <FranciscoD> EvilBob: event owner + jsmith iirc
17:22:37 <dcr226> nirik, I think they are handled by either Sonar_Gal or EvilBob
17:22:39 <Southern_Gentlem> the committee
17:22:40 <EvilBob> FranciscoD:
http://fedoraproject.org/wiki/Sponsoring_event_attendees#Who_decides_spon... does not
show either of those as options
17:23:01 <Sonar_Gal> nirik, yeah EvilBob or I will close them
17:23:02 <EvilBob> Not specifically
17:23:12 <EvilBob> "the committee" means nothing
17:23:26 <Southern_Gentlem> EvilBob, oh well dont apply then
17:23:36 <FranciscoD> The Fedora Project Leader may be a participant in this
process.
17:23:36 <nirik> Sonar_Gal: thank you.
17:23:45 <EvilBob> Gee, sorry for asking
17:23:54 * nirik thinks this is also off topic for this meeting. Continue over in
#fedora-board ?
17:23:59 <FranciscoD> he event owner is sometimes responsible for these decisions,
and receives a set budget from which to offer subsidies under the process described below
17:24:03 <FranciscoD> it says
17:24:12 <FranciscoD> EvilBob: clean thy glasses
17:24:14 <EvilBob> Maybe in #fedora-DILLIGAF
17:24:29 <dcr226> oooh....new channel to register
17:24:30 <nirik> thanks for coming everyone!
17:24:33 <Southern_Gentlem> beyond this meeting
17:24:34 <fenrus02> and on that note, i think we're done with this meeting
17:24:37 <nirik> #endmeeting