Re: [irc-support-sig] #127: Hey why am i being treated like an idiot for asking?

[fedora-badges]

#127: Hey why am i being treated like an idiot for asking?
-----------------------+-----------------------
  Reporter:  tales     |      Owner:
      Type:  feedback  |     Status:  new
  Priority:  minor     |  Milestone:  Fedora 14
   Version:            |   Severity:  Neutral
Resolution:            |   Keywords:  Support
Blocked By:            |   Blocking:
-----------------------+-----------------------

Old description:

>  Please fill in this template fully and provide all requested
> information.
>   Incomplete tickets may be dropped.
>
>   This feedback is:
>   {{{
>   [ ] Positive
>   [X] Negative
>   [ ] Neutral
>   }}}
>
>   My IRC nick is: tales1
>
>   Please briefly describe the interaction that caused you to file this
>   ticket: i started getting an error message on startup and when i came to
>  ask how to solve it they answered that it was me who was failing. Why?
>  Probably because i installed Fedora? I asked several times the two guys
>  who were there telling me that i should live with the error message on my
>  screen "Please ignore my question and let others try to answer" but they
>  didn't want to. Why do they sit in the channel and prevent others to
>  help? I don't know if they are channel administrators or not, but that's
>  not what you expect from a support channel. Most of the time people who
>  enter the channel to ask a question are not experts, but that doesn't
>  mean that they are failures, and wow, telling someone "learn to live with
>  the error in your screen" is not the support answer you expect.
>
>   Please note other IRC nicks that are involved in this interaction:
>  fenrus02, R
>
>   Please describe what action or positive change could be adopted based on
>   this feedback: well, for starters, instruct people that if they are not
>  interested in answering a question just ignore the person who is asking.
>  If someone doesn't understand or can help in a support question, he/she
>  should not answer or treat the other as a donk.
>
>   Any additional notes or logs: i will attach the chat log
>
>  <pre>
>  [23:44] <Tales1> DBus error: org.freedesktop.DBus.Error.UnknownMethod: No
>  such interface 'org.freedesktop.DBus.Properties' on object at path
>  /193_abacdeac_data
>  [23:44] <Tales1> anyone knows about this?
>  [23:44] <zhashuyu> But is there possible mount nfs with nautilus?
>  [23:45] <[R]> who cares
>  [23:45] <[R]> [09:42:43] [R] zhashuyu: takes all of 5 seconds
>  [23:45] <Tales1> how can i fix freedesktop?
>  [23:50] <fenrus02> Tales1, you dont, it is not broken.  rewind.  what is
>  actually not working?
>  [23:51] <Tales1> then, what does my error message mean?
>  [23:51] <fenrus02> Tales1, what is actually not working?
>  [23:52] <Tales1> DBus error: org.freedesktop.DBus.Error.UnknownMethod: No
>  such interface 'org.freedesktop.DBus.Properties' on object at path
>  /193_abacdeac_data
>  [23:52] <fenrus02> you fail.
>  [23:52] <Tales1> oh thanks as usual, i totally understand, you can't be
>  more clear
>  [23:52] <Tales1> donk
>  [23:53] <[R]> lol
>  [23:53] <fenrus02> Tales1, you have yet to answer the very simple
>  question i asked.  takes zero technical skills.
>  [23:53] <fenrus02> Tales1, until you do that, you fail.  simple as that.
>  [23:54] <Tales1> i come here for help and all i get is a stupid telling
>  me "you fail", that's just great, even the less intelligent person in the
>  world can understand that when the system throws an error is because
>  something failed
>  [23:55] <Tales1> and i don't know what otherwise i wouldn't be asking
>  [23:56] <[R]> Tales1: maybe you should just answer the questions...
>  [23:57] <fenrus02> it is a simple question Tales1 .. as i mentioned
>  above, requires ZERO technical skill to answer.  If you are not having a
>  problem, then you are worried over a triviality that will become clear in
>  time.
>  [23:58] <Tales1> i'm sorry but i'm getting an error on startup... i
>  pasted it in here... i'm used to windows where you have a problem when
>  you get an error message, i didn't knw Fedora likes to throw error
>  messages when everything is ok
>  [23:59] <fenrus02> sounds like you are not having any problems then.
>  [00:02] <Tales1> if i were an expert, i would not be here asking, but i
>  can't be clearer than that: something is wrong because i'm getting an
>  error message and an error message usually means something is wrong...
>  what?... i can't tell! Fedora installs thousands of things behind the
>  scenes. most of them i can't even explain so, what's wrong? i don't know
>  maybe something that i don't use
>  [00:03] <fenrus02> heh
>  [00:03] <Tales1> but SOMETHING is wrong, and if you are not willing to
>  help, i appreciate if you don't get in the way of someone who can be
>  probably interested in my problem, someone who will not tell me i'm an
>  idiot because i can't understand that my computer has an error that was
>  not there before
>  [00:03] <fenrus02> clearly nothing is wrong.
>  [00:05] <Tales1> if this was not a problem everyone should be getting the
>  same error message i'm getting with a warning like "Please ignore this
>  error message, your system is completely ok, but Fedora likes to throw
>  error messages to find out if you're watching our startup process"
>  [00:07] * fenrus02 chuckles politely
>  [00:07] <fenrus02> Tales1, clearly you cannot find anything wrong, so
>  what is the real problem?
>  [00:08] <fenrus02> merely stuck on a triviality?
>  [00:09] <Tales1> again, please if someone is interested in helping me
>  with a problem i will really appreciate it. Thanks a lot fenrus02 for
>  your time, but you;re not the person who i'm looking for, so specifically
>  for you "ignore my question please"
>  [00:09] <fenrus02> you have not explained any actual problem
>  [00:09] <fenrus02> in fact, you cannot find one
>  [00:10] <fenrus02> i could explain the message to you, but it would be
>  meaningless because you cannot find any actual problem
>  [00:10] <fenrus02> starting to get the picture yet Tales1 ?
>  [00:10] <Tales1> I'm getting this error several times on startup: DBus
>  error: org.freedesktop.DBus.Error.UnknownMethod: No such interface
>  'org.freedesktop.DBus.Properties' on object at path /193_abacdeac_data if
>  someone knws what it means or how do i remove it, please let me know
>  [00:10] <fenrus02> @saylucky Tales1 freedesktop unknwnmethod dbus
>  [00:10] <fedbot> Tales1: Google found nothing. (this is a google 'I feel
>  lucky' search result)
>  [00:11] <fenrus02> @saylucky Tales1 freedesktop unknownmethod dbus
>  [00:11] <fedbot> Tales1: http://dbus.freedesktop.org/doc/dbus-
>  java/api/org/freedesktop/DBus.Error.UnknownMethod.html (this is a google
>  'I feel lucky' search result)
>  [00:11] <fenrus02> helps if you spell it properly.
>  [00:12] <[R]> Tales1: why do you need to remoev it?
>  [00:12] <Tales1> lol, why? because it is an error on startup and i don't
>  like errors on my computer, that's the reason
>  [00:13] * shantorn has quit (Quit: leaving)
>  [00:13] <fenrus02> click the link above. it explains the error.
>  [00:13] * nmudgal (~nmudgal@unaffiliated/nmudgal) has joined #fedora
>  [00:13] * shantorn (~shantorn(a)99.196.238.101) has joined #fedora
>  [00:14] <Tales1> i already have the page open, long before you pasted it
>  here, but sadly i don't understand anything
>  [00:15] <Tales1> and if you open this other page:
>  http://dbus.freedesktop.org/doc/dbus-specification.html#standard-
>  interfaces-properties it says hat it is actually a method of freedesktop
>  [00:15] <Tales1> so, the second page contradicts the first page
>  [00:16] <Tales1> since i'm just a website, php programmer, i don't really
>  understand what is going on with my computer.
>  [00:17] <[R]> since you dont, you can just accept what we are telling you
>  [00:17] <[R]> and ignore it
>  [00:18] * duvjones (~duvjones(a)108.162.174.58) has joined #fedora
>  [00:19] <fenrus02> freedesktop is part of an api.  it is not a standalone
>  application.
>  [00:19] <Tales1> well, no, sorry but i can't, as i told fenrus02, if you
>  don't want to help me it is totally ok, but NOBODY likes getting errors
>  on their computers and i wanna get rid of it
>  [00:19] <fenrus02> it has a www site, as above
>  [00:19] <fenrus02> Tales1, once you find what is actually broken, you
>  will see how to fix it
>  [00:19] <fenrus02> likely just some feature you are not using
>  </pre>
>
>   Thanks for your feedback! 
New description:

 Please fill in this template fully and provide all requested information.
  Incomplete tickets may be dropped.

  This feedback is:
  {{{
  [ ] Positive
  [X] Negative
  [ ] Neutral
  }}}

  My IRC nick is: tales1

  Please briefly describe the interaction that caused you to file this
  ticket: i started getting an error message on startup and when i came to
 ask how to solve it they answered that it was me who was failing. Why?
 Probably because i installed Fedora? I asked several times the two guys
 who were there telling me that i should live with the error message on my
 screen "Please ignore my question and let others try to answer" but they
 didn't want to. Why do they sit in the channel and prevent others to help?
 I don't know if they are channel administrators or not, but that's not
 what you expect from a support channel. Most of the time people who enter
 the channel to ask a question are not experts, but that doesn't mean that
 they are failures, and wow, telling someone "learn to live with the error
 in your screen" is not the support answer you expect.

  Please note other IRC nicks that are involved in this interaction:
 fenrus02, R

  Please describe what action or positive change could be adopted based on
  this feedback: well, for starters, instruct people that if they are not
 interested in answering a question just ignore the person who is asking.
 If someone doesn't understand or can help in a support question, he/she
 should not answer or treat the other as a donk.

  Any additional notes or logs: i will attach the chat log

 {{{
 [23:44] <Tales1> DBus error: org.freedesktop.DBus.Error.UnknownMethod: No
 such interface 'org.freedesktop.DBus.Properties' on object at path
 /193_abacdeac_data
 [23:44] <Tales1> anyone knows about this?
 [23:44] <zhashuyu> But is there possible mount nfs with nautilus?
 [23:45] <[R]> who cares
 [23:45] <[R]> [09:42:43] [R] zhashuyu: takes all of 5 seconds
 [23:45] <Tales1> how can i fix freedesktop?
 [23:50] <fenrus02> Tales1, you dont, it is not broken.  rewind.  what is
 actually not working?
 [23:51] <Tales1> then, what does my error message mean?
 [23:51] <fenrus02> Tales1, what is actually not working?
 [23:52] <Tales1> DBus error: org.freedesktop.DBus.Error.UnknownMethod: No
 such interface 'org.freedesktop.DBus.Properties' on object at path
 /193_abacdeac_data
 [23:52] <fenrus02> you fail.
 [23:52] <Tales1> oh thanks as usual, i totally understand, you can't be
 more clear
 [23:52] <Tales1> donk
 [23:53] <[R]> lol
 [23:53] <fenrus02> Tales1, you have yet to answer the very simple question
 i asked.  takes zero technical skills.
 [23:53] <fenrus02> Tales1, until you do that, you fail.  simple as that.
 [23:54] <Tales1> i come here for help and all i get is a stupid telling me
 "you fail", that's just great, even the less intelligent person in the
 world can understand that when the system throws an error is because
 something failed
 [23:55] <Tales1> and i don't know what otherwise i wouldn't be asking
 [23:56] <[R]> Tales1: maybe you should just answer the questions...
 [23:57] <fenrus02> it is a simple question Tales1 .. as i mentioned above,
 requires ZERO technical skill to answer.  If you are not having a problem,
 then you are worried over a triviality that will become clear in time.
 [23:58] <Tales1> i'm sorry but i'm getting an error on startup... i pasted
 it in here... i'm used to windows where you have a problem when you get an
 error message, i didn't knw Fedora likes to throw error messages when
 everything is ok
 [23:59] <fenrus02> sounds like you are not having any problems then.
 [00:02] <Tales1> if i were an expert, i would not be here asking, but i
 can't be clearer than that: something is wrong because i'm getting an
 error message and an error message usually means something is wrong...
 what?... i can't tell! Fedora installs thousands of things behind the
 scenes. most of them i can't even explain so, what's wrong? i don't know
 maybe something that i don't use
 [00:03] <fenrus02> heh
 [00:03] <Tales1> but SOMETHING is wrong, and if you are not willing to
 help, i appreciate if you don't get in the way of someone who can be
 probably interested in my problem, someone who will not tell me i'm an
 idiot because i can't understand that my computer has an error that was
 not there before
 [00:03] <fenrus02> clearly nothing is wrong.
 [00:05] <Tales1> if this was not a problem everyone should be getting the
 same error message i'm getting with a warning like "Please ignore this
 error message, your system is completely ok, but Fedora likes to throw
 error messages to find out if you're watching our startup process"
 [00:07] * fenrus02 chuckles politely
 [00:07] <fenrus02> Tales1, clearly you cannot find anything wrong, so what
 is the real problem?
 [00:08] <fenrus02> merely stuck on a triviality?
 [00:09] <Tales1> again, please if someone is interested in helping me with
 a problem i will really appreciate it. Thanks a lot fenrus02 for your
 time, but you;re not the person who i'm looking for, so specifically for
 you "ignore my question please"
 [00:09] <fenrus02> you have not explained any actual problem
 [00:09] <fenrus02> in fact, you cannot find one
 [00:10] <fenrus02> i could explain the message to you, but it would be
 meaningless because you cannot find any actual problem
 [00:10] <fenrus02> starting to get the picture yet Tales1 ?
 [00:10] <Tales1> I'm getting this error several times on startup: DBus
 error: org.freedesktop.DBus.Error.UnknownMethod: No such interface
 'org.freedesktop.DBus.Properties' on object at path /193_abacdeac_data if
 someone knws what it means or how do i remove it, please let me know
 [00:10] <fenrus02> @saylucky Tales1 freedesktop unknwnmethod dbus
 [00:10] <fedbot> Tales1: Google found nothing. (this is a google 'I feel
 lucky' search result)
 [00:11] <fenrus02> @saylucky Tales1 freedesktop unknownmethod dbus
 [00:11] <fedbot> Tales1: http://dbus.freedesktop.org/doc/dbus-
 java/api/org/freedesktop/DBus.Error.UnknownMethod.html (this is a google
 'I feel lucky' search result)
 [00:11] <fenrus02> helps if you spell it properly.
 [00:12] <[R]> Tales1: why do you need to remoev it?
 [00:12] <Tales1> lol, why? because it is an error on startup and i don't
 like errors on my computer, that's the reason
 [00:13] * shantorn has quit (Quit: leaving)
 [00:13] <fenrus02> click the link above. it explains the error.
 [00:13] * nmudgal (~nmudgal@unaffiliated/nmudgal) has joined #fedora
 [00:13] * shantorn (~shantorn(a)99.196.238.101) has joined #fedora
 [00:14] <Tales1> i already have the page open, long before you pasted it
 here, but sadly i don't understand anything
 [00:15] <Tales1> and if you open this other page:
 http://dbus.freedesktop.org/doc/dbus-specification.html#standard-
 interfaces-properties it says hat it is actually a method of freedesktop
 [00:15] <Tales1> so, the second page contradicts the first page
 [00:16] <Tales1> since i'm just a website, php programmer, i don't really
 understand what is going on with my computer.
 [00:17] <[R]> since you dont, you can just accept what we are telling you
 [00:17] <[R]> and ignore it
 [00:18] * duvjones (~duvjones(a)108.162.174.58) has joined #fedora
 [00:19] <fenrus02> freedesktop is part of an api.  it is not a standalone
 application.
 [00:19] <Tales1> well, no, sorry but i can't, as i told fenrus02, if you
 don't want to help me it is totally ok, but NOBODY likes getting errors on
 their computers and i wanna get rid of it
 [00:19] <fenrus02> it has a www site, as above
 [00:19] <fenrus02> Tales1, once you find what is actually broken, you will
 see how to fix it
 [00:19] <fenrus02> likely just some feature you are not using
 }}}

  Thanks for your feedback!

--

Comment (by kevin):

 fix up log to be more readable...

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/127#comment:1>
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