#102: Unfriendliness of channel.
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Reporter: | Owner:
aeriqravenheart | Status: new
Type: feedback | Milestone: Fedora 13
Priority: major | Severity: Negative
Version: 2.0 | Keywords: poor channel service, rude
Resolution: | community
Blocked By: | Blocking:
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Comment (by codehotter):
I'm going to assume this: "YOU are not GOD or whatever higher entity you
do believe in, otherwise you'd call the shots. You're simply a servant
assisting. Play by the rules." is nothing more than a very odd way of
saying "I felt disrespected." Reporter also uses the words "I want to
feel
welcome" and "I don't want to feel like an idiot." and "ruins
my
experience".
Overall, I get the picture that ticket reporter had a poor emotional
experience in the channel. I'd like to caution people to respond on the
technical merits of the advice he was given. For all I know, the technical
advice was spot on, and ticket reporter was a little stubborn. However,
sometimes, giving somebody excellent advice and a poor emotional
experience is worse than no advice and a good emotional experience.
We're, most of us, volunteers here. Unlike technical knowledge, which once
acquired, never runs out, giving people emotional support takes energy.
Perhaps we can try to censor ourselves a little bit when we notice
ourselves running out of 'feelgood' to give to people. I think the feeling
people leave with is more important than the quality of the advice they
leave with.
--
Ticket URL: <
https://fedorahosted.org/irc-support-sig/ticket/102#comment:1>
irc-support-sig <
irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net