[irc-support-sig] #141: Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC

[fedora-badges]

#141: Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC
---------------------+------------------------
Reporter:  kriston   |       Owner:
    Type:  feedback  |      Status:  new
Priority:  critical  |   Milestone:  Fedora 18
 Version:            |    Severity:  Negative
Keywords:            |  Blocked By:
Blocking:            |
---------------------+------------------------
 Please fill in this template fully and provide all requested information.
  Incomplete tickets may be dropped.

  This feedback is:
  {{{
  [ ] Positive
  [x] Negative
  [ ] Neutral
  }}}

  My IRC nick is: kriston on freenode (a registered nick)

  Please briefly describe the interaction that caused you to file this
  ticket:

 Asking of any question results in Ops and participants berating the asker
 of the question instead of providing the actual answer to the question.
 Why are you even providing an IRC channel if the users of such channel not
 only will not answer simple questions with actual answers, and will then
 "quiet" the user who asks for the actual answer?  Note that the
"answers"
 provided by so-called IRC "helpers" are universally "go google your
 question."  Of course, we already did that.  If you're going to provide a
 chat room to help people, you should actually help people.  Otherwise,
 close the chat room.  Helping does not include "Use Google" as the so-
 called "solution."  If you're going to do that, please, close the room.
 You re-enforce the overwhelmingly negative opinion of the Fedora Project
 when you allow this to happen.

  Please note other IRC nicks that are involved in this interaction:

 fenrus02, who was not able to provide any sort of useful answer besides
 insults.
 majorlinux, who provided a genuinely useful answer that did solve my
 problem, and whom I truly would like to thank.
 satellit_e, who also provided a useful answer.
 nathan28, who provided a useless answer, including a "google it," which is
 useless and inappropriate.
 StillBob, who stated "Lazy is demanding," another useless answer that is
 insulting.
 fenrus02, who "quieted" my account because of a perceived offensive
 acronym in response to his repeated, useless comments.

  Please describe what action or positive change could be adopted based on
  this feedback:

 Do not quiet users who state the obvious: that the IRC chat rooms are not
 useful because most of the users feel the need to disparage any sort of
 person who asks a question.  The rest of them merely say "google it"
 instead of providing actual, practical answers to any question.  Just
 close the room--the image of Fedora Project is not served by these people.

  Any additional notes or logs:

 I have more than twenty-five years of experience in Unix and on IRC.  The
 organizations I am involved with universally decide not to use Fedora
 because of its strikingly juvenile community.  If the Fedora Project truly
 supports "community," then the IRC chat rooms should be closed
 permanently.  The endless beratement of users asking questions is shameful
 and the Fedora Project should be embarrassed by it.

  Thanks for your feedback!

 You're welcome, but I sincerely doubt you will use any of this feedback.
 I'm stating this for the record.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/141>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#141: Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC
-----------------------+-----------------------
  Reporter:  kriston   |      Owner:
      Type:  feedback  |     Status:  new
  Priority:  critical  |  Milestone:  Fedora 18
   Version:            |   Severity:  Negative
Resolution:            |   Keywords:
Blocked By:            |   Blocking:
-----------------------+-----------------------

Comment (by bjensen):

 Yes, IMO you were both lazy and demanding. Lazy because you could not do a
 simple google search after given some suggestions. Demanding because...
 well you were. I didn't even mention rude or the entitlement issue you
 seem to have.

 2013:04:02 22:16:08 UTC-0500 <kriston> Known-good URL for downloading
 dd.exe or GTFO.

 That is demanding and rude and shows how you somehow feel that the world
 owes you something. The helpers and ops in the channel are not paid for
 what they do, they do so freely and they owe you NOTHING. You were muted
 in the channel because you were being rude and failed to take a moment to
 calm down.

 2013:04:02 22:16:54 UTC-0500 <fenrus02> kriston, calm down, or take a
 break.

 2013:04:02 22:55:23 UTC-0500 <kriston> Back to Ubuntu, thanks for nothing.

 Ubuntu should be ashamed of it's users...

 -- Bob

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/141#comment:1>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#141: Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC
-----------------------+-----------------------
  Reporter:  kriston   |      Owner:
      Type:  feedback  |     Status:  new
  Priority:  critical  |  Milestone:  Fedora 18
   Version:            |   Severity:  Negative
Resolution:            |   Keywords:
Blocked By:            |   Blocking:
-----------------------+-----------------------

Comment (by kevin):

 I'd like to just add a few things also 'for the record' :)

 * A quiet is a short (15m) action that simply causes the user to not be
 able to send messages to the channel. It's not a ban, it's not a kick,
 it's simply a way to tell someone that they are getting hot under the
 collar and should consider taking a 15m break to step away and return to
 the problem with a more calm mind. This is a transitory action.

 * The #fedora irc channel is a volenteer run and staffed community support
 channel. I'm sorry you had a bad experence. However, this is only ONE of
 the support channels the Fedora project offers. Have you tried the mailing
 lists? ask.fedoraproject.org? the forums? Perhaps one of them would suit
 you better.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/141#comment:2>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#141: Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC
-------------------------+-----------------------
  Reporter:  kriston     |      Owner:
      Type:  feedback    |     Status:  closed
  Priority:  critical    |  Milestone:  Fedora 18
   Version:              |   Severity:  Negative
Resolution:  worksforme  |   Keywords:
Blocked By:              |   Blocking:
-------------------------+-----------------------
Changes (by bjensen):

 * status:  new => closed
 * resolution:   => worksforme


Comment:

 We discussed this ticket at our meeting 2013-04-04 18:00UTC. The consensus
 was to thank you for the feedback, try other support channels, and do try
 and relax some.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/141#comment:3>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net