[irc-support-sig] #140: failed to address a response to a user's question, then attacked the user

[fedora-badges]

#140: failed to address a response to a user's question, then attacked the user
---------------------+------------------------
Reporter:  sten      |       Owner:
    Type:  feedback  |      Status:  new
Priority:  trivial   |   Milestone:  Fedora 18
 Version:            |    Severity:  Neutral
Keywords:            |  Blocked By:
Blocking:            |
---------------------+------------------------
 13:51 < gotestra> Hey
 13:51 < gotestra> Uh so, what is the command I should use so that it
 outputs the last three lines of a txt or cfg file?
 13:52 < fenris02> "man tail"
 13:52 < gotestra> Like, if I want the output for a .cfg file, I would use
 "cat /etc/fuck/something.cfg"
 13:52 < fenris02> gotestra : This is a family channel, please do try to
 avoid cursing. Thanks.
 13:52 < gotestra> Dammit sorry.
 13:52 < gotestra> "cat /etc/banana/monkey.cfg"
 13:53 < fenris02> you were answered already, why do you keep asking?
 13:53 < gotestra> I was answered?
 13:53 < whyrusleeping> 'main tail'
 13:54 < gotestra> I did not ask this question.
 13:54 < gotestra> I need only the last three lines.
 13:54 < whyrusleeping> LOOK AT TAIL
 13:54  * fenris02 thwacks gotestra
 13:54 < fenris02> gotestra, now you have been answered TWICE.  get to it.
 13:54 < gotestra> Well, I don't. My friend's sister does. She has an exam
 tomorrow, and she can't find the answer anywhere.
 13:54  * gotestra gets to it
 13:55 < fenris02> gotestra, you clearly have issues with engrish.  go to
 #fedora-india
 13:55  * whyrusleeping lol's
 13:55 < gotestra> You don't need to be so racist.
 13:55 < gotestra> Or discriminatory.
 13:55 < fenris02> gotestra, i have no idea what race you are.  just go.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#140: failed to address a response to a user's question, then attacked the user
-----------------------+-----------------------
  Reporter:  sten      |      Owner:
      Type:  feedback  |     Status:  new
  Priority:  trivial   |  Milestone:  Fedora 18
   Version:            |   Severity:  Neutral
Resolution:            |   Keywords:
Blocked By:            |   Blocking:
-----------------------+-----------------------

Comment (by fenris02):

 Actually, it was answered:

 13:52 < fenris02> "man tail"

 And again:

 13:54 < whyrusleeping> LOOK AT TAIL

 Your log was cut short, but two more people also provided the same
 information.  It was exactly what the user was looking for.

 And finally to find out that it is not for the user himself, but another
 uninvolved person not even running linux of any kind.

 Unfortunately, this is not the first time this user has done this.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140#comment:1>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#140: failed to address a response to a user's question, then attacked the user
-----------------------+-----------------------
  Reporter:  sten      |      Owner:
      Type:  feedback  |     Status:  new
  Priority:  trivial   |  Milestone:  Fedora 18
   Version:            |   Severity:  Neutral
Resolution:            |   Keywords:
Blocked By:            |   Blocking:
-----------------------+-----------------------

Comment (by ankursinha):

 I don't see any thing wrong with the answer here. The user really did need
 to check "man tail".

 I don't understand what prompted this, though: "you clearly have issues
 with engrish. go to #fedora-india". Was he speaking in a regional
 language? No. Did he say anything specific to India? No. Did he speak
 English wrong, even? No.

 It find it offensive; it was uncalled for. I am Indian, but one doesn't
 need to be Indian to see that it was wrong. The user here was clearly very
 new to Linux and didn't understand what "man tail" meant. He probably did
 not know what "man" was either. He could've been directed to #bash, or a
 lmgtfy link when he didn't understand the given answers

 I'd request folks to avoid such comments. It is downright rude.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140#comment:2>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#140: failed to address a response to a user's question, then attacked the user
-------------------------+-----------------------
  Reporter:  sten        |      Owner:
      Type:  feedback    |     Status:  closed
  Priority:  trivial     |  Milestone:  Fedora 18
   Version:              |   Severity:  Neutral
Resolution:  worksforme  |   Keywords:
Blocked By:              |   Blocking:
-------------------------+-----------------------
Changes (by bjensen):

 * resolution:   => worksforme
 * status:  new => closed


Comment:

 We discussed this ticket at our meeting 2013-04-04 18:00UTC. The consensus
 was to thank you for the feedback and all helpers, ops and users should
 try and avoid engrish like comments.

-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140#comment:3>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net

[fedora-badges]

#140: failed to address a response to a user's question, then attacked the user
-------------------------+-----------------------
  Reporter:  sten        |      Owner:
      Type:  feedback    |     Status:  closed
  Priority:  trivial     |  Milestone:  Fedora 18
   Version:              |   Severity:  Neutral
Resolution:  worksforme  |   Keywords:
Blocked By:              |   Blocking:
-------------------------+-----------------------
Changes (by germano):

 * cc: germano.massullo@… (added)


-- 
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140#comment:4>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net