Gathering information before possibly filing a bug

[Og Maciel]

Howdy!

I was verifying a SAM bug (https://bugzilla.redhat.com/show_bug.cgi?id=834012) and went ahead and registered my RHEL 5 x86 system against my organization. I then hopped to that client's GUI and started up SubMan (subscription-manager-gnome-0.98.16.3-1.el5_8) and clicked on the All Available Subscriptions tab. I then clicked the Update button (leaving the default value of 10/10/2012 in the "Show subscriptions active on" field) and saw the traceback that can be seen in the attached screenshot. Tom recommended I asked here to see if there's something already known for this or if I'm missing something.

SAM is qetello02.usersys/sam:

* candlepin-0.7.12-1.el6_3.noarch
* candlepin-tomcat6-0.7.12-1.el6_3.noarch
* katello-candlepin-cert-key-pair-1.0-1.noarch
* katello-certs-tools-1.1.8-1h.el6_3.noarch
* katello-cli-common-1.1.10-1h.el6_3.noarch
* katello-cli-headpin-0.2.2-1.el6_2.noarch
* katello-common-1.1.14-2h.el6_3.noarch
* katello-configure-1.1.11-1h.el6_3.noarch
* katello-glue-candlepin-1.1.14-2h.el6_3.noarch
* katello-headpin-1.1.14-2h.el6_3.noarch
* katello-headpin-all-1.1.14-2h.el6_3.noarch
* katello-selinux-1.1.2-1h.el6_3.noarch

Client is qeclient21.usersys:

* subscription-manager-gnome-0.98.16.3-1.el5_8
* subscription-manager-0.98.16.3-1.el5_8
* subscription-manager-firstboot-0.98.16.3-1.el5_8

Feel free to poke around and thanks in advance!

[Tom McKay]

Known problem and previously fixed in katello.

----- Original Message -----
> From: "Og Maciel" 
> To: [e-mail]
> Cc: "Tom McKay" 
> Sent: Wednesday, October 10, 2012 6:03:58 PM
> Subject: Gathering information before possibly filing a bug
>
> Howdy!
>
> I was verifying a SAM bug
> (https://bugzilla.redhat.com/show_bug.cgi?id=834012) and went ahead
> and registered my RHEL 5 x86 system against my organization. I then
> hopped to that client's GUI and started up SubMan
> (subscription-manager-gnome-0.98.16.3-1.el5_8) and clicked on the
> All Available Subscriptions tab. I then clicked the Update button
> (leaving the default value of 10/10/2012 in the "Show subscriptions
> active on" field) and saw the traceback that can be seen in the
> attached screenshot. Tom recommended I asked here to see if there's
> something already known for this or if I'm missing something.
>
> SAM is qetello02.usersys/sam:
> candlepin-0.7.12-1.el6_3.noarch
> candlepin-tomcat6-0.7.12-1.el6_3.noarch
> katello-candlepin-cert-key-pair-1.0-1.noarch
> katello-certs-tools-1.1.8-1h.el6_3.noarch
> katello-cli-common-1.1.10-1h.el6_3.noarch
> katello-cli-headpin-0.2.2-1.el6_2.noarch
> katello-common-1.1.14-2h.el6_3.noarch
> katello-configure-1.1.11-1h.el6_3.noarch
> katello-glue-candlepin-1.1.14-2h.el6_3.noarch
> katello-headpin-1.1.14-2h.el6_3.noarch
> katello-headpin-all-1.1.14-2h.el6_3.noarch
> katello-selinux-1.1.2-1h.el6_3.noarch
>
> Client is qeclient21.usersys:
> subscription-manager-gnome-0.98.16.3-1.el5_8
> subscription-manager-0.98.16.3-1.el5_8
> subscription-manager-firstboot-0.98.16.3-1.el5_8
> Feel free to poke around and thanks in advance!
>
> Og Maciel
>
> Senior QA Engineer
> Red Hat, Inc.
> +1.646.707.7723
> irc: omaciel