On Fri, 22 Jan 2010, Keiran Smith wrote:
Mike McGrath wrote:
Generally we've been dropping the ball on hosted requests, some sitting outstanding for several days before someone even responds.
So what is a solution?
I think we could automate the process even more then we do already, I'm open to suggestions.
-Mike _______________________________________________ infrastructure mailing list infrastructure@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/infrastructure
hmm.. How about have it like this. Request Submitted -> System Checks What users activity is -> Assigns job to user with least activity -> E-Mail is sent to the list
How do you measure 'activity'. Some tickets require far more work then another. And what happens when a ticket gets assigned to someone who is busy or away? I'd hate to think we're causing additional work for them, or sending tickets to a black hole.
-Mike
I think this will be an efficient way to Complete tasks much quicker.