FAS password reset mail not arriving

[Axel Thimm]

Hi,

as per the mailed instructions I submitted a password reset by
entering account & mail into the FAS web portal. But I never received
the mail with the URL reset.

Thanks!
-- 
Axel.Thimm at ATrpms.net

[Amitakhya Phukan]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Axel Thimm wrote:
>  Hi,
>
>  as per the mailed instructions I submitted a password reset by
>  entering account & mail into the FAS web portal. But I never received
>  the mail with the URL reset.
>
>  Thanks!
>
>  ----------------------------------------------------------------------
>
>  _______________________________________________
>  Fedora-infrastructure-list mailing list
>  Fedora-infrastructure-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-infrastructure-list 
hi,

it takes time... mine took almost an hour .. as far as i know, there
are lots of requests queued up. so be patient.

regards,
amit.
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v1.4.9 (GNU/Linux)
> Comment: Using GnuPG with Fedora - http://enigmail.mozdev.org
>
> iEYEARECAAYFAkiqhb4ACgkQisV6fTFpwA3DJQCgpgV0/aIk5u1RYpBA90pq788+
> nLAAmwe5LbX2xzKNPcOgMok9CDj0yr0k
> =rzze
> -----END PGP SIGNATURE-----

[Nicu Buculei]

Axel Thimm wrote:
>  
>  as per the mailed instructions I submitted a password reset by
>  entering account & mail into the FAS web portal. But I never received
>  the mail with the URL reset. 
Speaking of password reset, the other day I logged into FAS and was 
informed by the application about a password reset request, received the 
mail, followed the link and changed my password.

Only to find today in my inbox the (mass) email informing me that I need 
to reset my password or else in 15 days my account will be deleted. This 
is confusing, as my password was just reset so I took the assumption 
that it was just a mass message, not one sent only to those that did not 
reset their passwords.
But anyway, just for my peace of mind, logged into FAS and saw it not 
complained like the other day about my password.

-- 
nicu :: http://nicubunu.ro :: http://nicubunu.blogspot.com
Cool Fedora wallpapers: http://fedora.nicubunu.ro/wallpapers/
Open Clip Art Library: http://www.openclipart.org
my Fedora stuff: http://fedora.nicubunu.ro

[Nigel Jones]

On Tue, 2008-08-19 at 11:29 +0300, Axel Thimm wrote:
>  Hi,
>  
>  as per the mailed instructions I submitted a password reset by
>  entering account & mail into the FAS web portal. But I never received
>  the mail with the URL reset. 
I just noted this in the topic of #fedora-admin.  Due
to having
thousands of accounts in FAS we have to be careful that we don't flood
the pipes too much.  As a result our mail queue is VERY full at the
moment, and password reset e-mails are getting tacked onto the end.

You will get your password reset e-mail, I assure you (I see plenty of
them in the queue), if you get multiple, only the last reset e-mail will
work.

We really apologize for this, but there is a fine art in getting e-mail
servers sending at the right pace, and we don't want Google etc to start
thinking we only exist to spam people.

- Nigel
-- 
Nigel Jones <dev(a)nigelj.com&gt;

[Axel Thimm]

Hi,

On Tue, Aug 19, 2008 at 08:44:28PM +1200, Nigel Jones wrote:
>  On Tue, 2008-08-19 at 11:29 +0300, Axel Thimm wrote:
>  > as per the mailed instructions I submitted a password reset by
>  > entering account & mail into the FAS web portal. But I never received
>  > the mail with the URL reset.
>  I just noted this in the topic of #fedora-admin.  Due to having
>  thousands of accounts in FAS we have to be careful that we don't flood
>  the pipes too much.  As a result our mail queue is VERY full at the
>  moment, and password reset e-mails are getting tacked onto the end.
>  
>  You will get your password reset e-mail, I assure you (I see plenty of
>  them in the queue), if you get multiple, only the last reset e-mail will
>  work.
>  
>  We really apologize for this, but there is a fine art in getting e-mail
>  servers sending at the right pace, and we don't want Google etc to start
>  thinking we only exist to spam people. 
OK, thanks for clarifying. BTW I did not submit a request multiple
times, if you see plenty of request for me in the queue then something
is wrong.

Also being hosting quite a few multi-thousand lists: Sending out even
the exact same mail a couple of thousand times at a high rate
doesn't yet mark you as a spammer, this is also true of the large
lists @redhat.com. Although I highly appreciate any act of caution
these days!
-- 
Axel.Thimm at ATrpms.net

[Nigel Jones]

On Tue, 2008-08-19 at 11:58 +0300, Axel Thimm wrote:
>  Hi,
>  
>  On Tue, Aug 19, 2008 at 08:44:28PM +1200, Nigel Jones wrote:
>  > On Tue, 2008-08-19 at 11:29 +0300, Axel Thimm wrote:
>  > > as per the mailed instructions I submitted a password reset by
>  > > entering account & mail into the FAS web portal. But I never received
>  > > the mail with the URL reset.
>  > I just noted this in the topic of #fedora-admin.  Due to having
>  > thousands of accounts in FAS we have to be careful that we don't flood
>  > the pipes too much.  As a result our mail queue is VERY full at the
>  > moment, and password reset e-mails are getting tacked onto the end.
>  > 
>  > You will get your password reset e-mail, I assure you (I see plenty of
>  > them in the queue), if you get multiple, only the last reset e-mail will
>  > work.
>  > 
>  > We really apologize for this, but there is a fine art in getting e-mail
>  > servers sending at the right pace, and we don't want Google etc to start
>  > thinking we only exist to spam people.
>  
>  OK, thanks for clarifying. BTW I did not submit a request multiple
>  times, if you see plenty of request for me in the queue then something
>  is wrong. 
Errr I didn't actually check to see what was going to you, I was
making
a rash generalization to * that if you request multiple then only the
last will work :)
>  
>  Also being hosting quite a few multi-thousand lists: Sending out even
>  the exact same mail a couple of thousand times at a high rate
>  doesn't yet mark you as a spammer, this is also true of the large
>  lists @redhat.com. Although I highly appreciate any act of caution
>  these days! 
Good point, but yeah, not really that good to flood the pipes.

- Nigel
-- 
Nigel Jones <dev(a)nigelj.com&gt;

[Mike McGrath]

On Tue, 19 Aug 2008, Nigel Jones wrote:
>  Good point, but yeah, not really that good to flood the pipes.
>  
Yeah, this was by far the most email we've sent at a single time.  we've
got over 11,000 accounts in FAS now.  Sounds like we need to look at our
smtp setup.  Verify for sure how many emails we can send at a time.  Then
make sure our mass mailing scripts can do that.

Also, the the host that our smtp server is on is... very busy right now,
db servers ,app servers, etc are all on there while we're getting stuff
back online :)  Even with all that stuff going on I'm amazed at how
responsive everything is and how low the load generally is.

	-Mike