Re: Extreme pain trying to report bugs with Fedora Test 3

[Mike Lurk]

Perhaps we should make that clearer for newer users who aren't 
necessarily already familiar with Red Hat or Fedora Core (and 
previously Red Hat Linux).  The default Mozilla page having a 
link to where to report bugs, or the GUI starting up with a 
message like that would be a good idea, as well as a 
bugzilla.redhat.com hyperlink on the desktop.

What does everyone else think?
_______________________________________________________________
Personally I think just a Icon on the desktop with a hyperlink to
bugzilla. Or maybe a link in the dropdown menu under Internet. Another
thought. Why not, when you first boot up there is a message saying
"Would you like me to create an icon on your desktop for Bugzilla." and
if you said yes it creates the icon and the hyperlink.

For me I just go to the bugzilla page and bookmark it.

Just my thoughts

Mike

Extreme pain trying to report bugs with Fedora Test 3

[Paul W. Frields]

On Wed, 2003-11-05 at 08:04, Mike Lurk wrote:
>  Perhaps we should make that clearer for newer users who aren't 
>  necessarily already familiar with Red Hat or Fedora Core (and 
>  previously Red Hat Linux).  The default Mozilla page having a 
>  link to where to report bugs, or the GUI starting up with a 
>  message like that would be a good idea, as well as a 
>  bugzilla.redhat.com hyperlink on the desktop.
>  
>  What does everyone else think?
>  _______________________________________________________________
>  Personally I think just a Icon on the desktop with a hyperlink to
>  bugzilla. Or maybe a link in the dropdown menu under Internet. Another
>  thought. Why not, when you first boot up there is a message saying
>  "Would you like me to create an icon on your desktop for Bugzilla." and
>  if you said yes it creates the icon and the hyperlink. 
Great idea, to make this part of firstboot. That would also be an ideal
time to not just ask the question, but mention what bugzilla is for. If
there is going to be a FAQ as someone mentioned, I would make that part
of an overall group of links created, and just ask if the user wants the
group (of course, making it sound so good they just CAN'T LIVE WITHOUT
THEM!). :-)

-- 
Paul W. Frields <paul(a)frields.com&gt;

Extreme pain trying to report bugs with Fedora Test 3

[Andy Green]

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On Wednesday 05 November 2003 13:30, Paul W. Frields wrote:

>  Great idea, to make this part of firstboot. That would also be an
> ideal
>  time to not just ask the question, but mention what bugzilla is for. If
>  there is going to be a FAQ as someone mentioned, I would make that part 
Disagree -- firstboot is a bit evil because it is oneshot.  They might decide 
later they do want Bugzilla and have to find access another way, that's a 
MSFT-type clippy-kinda-fragile-helpful trick.

Besides, personally I click click click through any such impediments to get to 
the OS to find if my apps are still working :-)   Then I might relax later 
and want to hear about such things.  If it is on the desktop they are at 
least going to investigate it before deleting it.

Something on the "start applications" menu button might be good too.

Wherever you mention it, noting that its the place not just for bugs (BUGzilla 
is kind of perjorative) but for RFEs and sorta tech support would be good... 
as would pointing to the mls and ml archive.

- -Andy
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Extreme pain trying to report bugs with Fedora Test 3

[Paul W. Frields]

>  > Great idea, to make this part of firstboot. That would also be
> an ideal
>  > time to not just ask the question, but mention what bugzilla is for. If
>  > there is going to be a FAQ as someone mentioned, I would make that part
>  
>  Disagree -- firstboot is a bit evil because it is oneshot.  They might decide 
>  later they do want Bugzilla and have to find access another way, that's a 
>  MSFT-type clippy-kinda-fragile-helpful trick. 
Other than a gut reaction, can you be more specific? Firstboot is there,
it's helpful for most of the students to whom I've taught Linux, and is
well-suited for this type of task.

>  Besides, personally I click click click through any such impediments
> to get to 
>  the OS to find if my apps are still working :-)   Then I might relax later 
>  and want to hear about such things.  If it is on the desktop they are at 
>  least going to investigate it before deleting it. 
And you do this presumably because you already know about Bugzilla, etc.
The target audience can be reasonably expected to read the screen if
they are new to the product. :-)  "Because I'll ignore it" is probably
not a substantive argument in this particular case.

>  Something on the "start applications" menu button might be
> good too.
>  
>  Wherever you mention it, noting that its the place not just for bugs (BUGzilla 
>  is kind of perjorative) but for RFEs and sorta tech support would be good... 
>  as would pointing to the mls and ml archive. 
Well, bugzilla is not for tech support per se, it's for reporting bugs;
don't want to give the wrong impression (q.v. number of "DUPLICATE" and
"NOTABUG" entries). Mailing lists, Web, Usenet et al. are the proper
tech support outlets -- but I agree with your overall point, which is a
good one.

-- 
Paul W. Frields <paul(a)frields.com&gt;