On Sat, 05 Nov 2011 09:49:16 +0100, RH (Reindl) wrote:
guys this is not the way you can act with users treat them report
exactly where and how you like it, a few peopole will do, most
will never again report any bug and stop testing packages and
later if there are too few testers maintainers are whining "why?"
If it's many users who are affected by the same bug, surely one of them
can contribute a little bit and report the bug directly to the software
developers. This is especially true for bugs the package maintainer cannot
reproduce.
Refusal to help with testing and bug-reporting will backfire eventually.
It will be one of the users who will start whining about a pet peeve bug.
Still, a user reporting a bug in Fedora bugzilla should get _some_
response rather sooner than later, even if it were a canned response or a
fully automated one.
Btw, with ABRT, many users just dump their report into bugzilla with only
a few added words (if at all) and without out paying attention to NEEDINFO
or questions asked by the package maintainer(s).