Proxy error upon Red Hat Bugzilla request_new_account

[Davide Cescato]

As my very first contribution to Fedora, I have my first bug report to 
file. I am in the process of creating a new Red Hat Bugzilla account for 
this purpose, but a proxy error blocks my way.

I applied for a new account at
https://bugzilla.redhat.com/createaccount.cgi
then I received the e-mail with subject "Red Hat Bugzilla: confirm 
account creation") and followed the link
https://bugzilla.redhat.com/token.cgi?t=xxxxx&a=request_new_account
(token ID replaced by 'xxxxx')

The form on this page asks for "real name", "password", and
"confirm 
password". If I fill in the form and submit it, after minutes of waiting 
I get a "502 Proxy Error" page 
(URL:https://bugzilla.redhat.com/token.cgi) with body

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /token.cgi.

Reason: Error reading from remote server

If I however submit the form with a very short password, say one 
character long, I get a Red Hat Bugzilla web page (URL: 
https://bugzilla.redhat.com/token.cgi) displaying a "The password must 
be at least 3 characters long." error. Thus, it looks like the entity 
that verifies the validity of the password is working, whereas the 
entity that should actually activate the account is down.

I apologize if I am abusing of the fedora-devel list. I just cannot 
think of (and was not able to find) any better place to file a Bugzilla 
disfunction without being able to access to Bugzilla itself. After all, 
the ability of reporting bugs in one key aspect of Fedora development.

[Jeff MacDonald]

On Tuesday 20 January 2009 16:59:23 Davide Cescato wrote:
>  As my very first contribution to Fedora, I have my first bug report
> to
>  file. I am in the process of creating a new Red Hat Bugzilla account for
>  this purpose, but a proxy error blocks my way.
>  
Is your browser configured to use any kind of proxy? Does your service provider 
put a proxy between you and the Bugzilla instance? I've seen this problem 
before in the wild, so I do not think it is specific to this instance of 
Bugzilla.

[Davide Cescato]

I experience the same problem both from home and from work (two 
different ISPs). In both cases, the browser is configured not to use a 
proxy, and furthermore I can access lots of bug web pages hosted on the 
same web server (https://bugzilla.redhat.com/) that handles the 
request_new_account form. So I would exclude the possibility of a proxy 
set up by the ISPs.

The strange thing is that if I pick a password which is too short, or 
even if the two passwords do not match, the script token.cgi that 
processes the form generates a Bugzilla web page containing a specific 
error message, whereas if the form is filled in correctly, that very 
same script fails with "502 Proxy Error."

Whatever its source is, the problem does not seem a transient one, since 
it is still occurs now as it did about 16 hours ago.

The last sentence in my previous e-mail should have read "After all, the 
ability of reporting bugs IS one key aspect of Fedora development."

Jeff MacDonald wrote:
>  On Tuesday 20 January 2009 16:59:23 Davide Cescato wrote:
> > As my very first contribution to Fedora, I have my first bug report to
> > file. I am in the process of creating a new Red Hat Bugzilla account for
> > this purpose, but a proxy error blocks my way.
> >
>  
>  Is your browser configured to use any kind of proxy? Does your service provider 
>  put a proxy between you and the Bugzilla instance? I've seen this problem 
>  before in the wild, so I do not think it is specific to this instance of 
>  Bugzilla.
>