Ralf Corsepius, Wed, 03 Jun 2009 14:01:46 +0200:
> We are not forcing anyone to do anything but we think direct
> communication between user and developer is much more better
I consider maintainers redirecting arbitrary reporters to upstreams to
be rude and hostile, because they are presuming the reporter to be
* interested in tracking down bugs
* interested in getting involved into upstreams
* technically able to do so.
This occasionally applies to developers - To normal users it usally
doesn't apply, they want "to have their issue fixed".
I am quite surprised to totally agree with you this time ;-), and I am
even more surprised to finally a situation where actually technology
could help to resolve interpersonal problems, but I think if somebody
skilled in programming Perl (hint, hint) would work on https://
bugzilla.redhat.com/show_bug.cgi?id=189813 (and its upstream
counterparts), situation of our reporters COULD improve.
Matěj