[fedora-websites] #131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as an option

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
-------------------------+------------------------
 Reporter:  notting      |       Owner:  webmaster
     Type:  enhancement  |      Status:  new
 Priority:  major        |   Milestone:
Component:  General      |     Version:
 Keywords:               |  Blocked By:
 Blocking:               |
-------------------------+------------------------
 I can't see of a reason why it shouldn't.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  closed
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:  worksforme   |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------
Changes (by notting):

 * status:  new => closed
 * resolution:   => worksforme


Comment:

 Never mind, the 'forum' link goes there. That's entirely unclear, from
 reading I thought it went to fedoraforum.org.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:1>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------
Changes (by mattdm):

 * resolution:  worksforme =>
 * status:  closed => reopened


Comment:

 Replying to [comment:1 notting]:
>  Never mind, the 'forum' link goes there. That's entirely
> unclear, from 
 reading I thought it went to fedoraforum.org.

 I think that's still a problem.

 Let's spell it out as Ask Fedora.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:2>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by mattdm):

 Also, I wonder if we should deemphasize the IRC link. Less experienced
 users may gravitate to that as the most immediate and friendly option,
 only to be dumped into the deep end of IRC.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:3>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by kevin):

 Well, I'm not sure that all less experenced users will pick it... I
 suspect many will click on that and get the wiki page about irc and decide
 it's too much hassle and go back and choose something else. ;)

 But I really have no data to support anything there, happy to see some. ;)

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:4>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by mattdm):

 Replying to [comment:4 kevin]:
>  Well, I'm not sure that all less experenced users will pick it...
> I 
 suspect many will click on that and get the wiki page about irc and decide
 it's too much hassle and go back and choose something else. ;)

 Specifically, I'm concerned that:

 * less experienced users will be ''particularly'' inclined to choose
 "chat"
 * They'll hit the IRC page and:
  * decide it's too much hassle and ''never come back''
  * gamely try to get into irc, and spend time on that instead of their
 problem
   * maybe succeed, and hopefully get good help (yay)
   * get really frustrated and not only never come back, complain to their
 friends.
   * succeed after much effort but not get help for whatever reason

 Even in the best case there, the barrier to help was higher than expected
 when looking at a friendly-seeming chat logo — exactly what we don't want
 for those less experienced users.

 (RFE: web-based entry to #fedora channel, with a web-based nick
 registration process.)






>  But I really have no data to support anything there, happy to see
> some. 
 ;)

 I too have no data. :)

 What if we put "Chat support via IRC", to at least give people a warning
 before clicking?

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:5>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by duffy):

 Please by all means, let's de-emphasize the IRC link. Heaven forbid their
 first experience is using freenode's web client as an unregistered user
 and then they'll get banished to the #fedora-unregistered channel where a
 bot will scold them repeatedly for something they dont understand and
 eventually kick them.

 The forum link should point to fedora forum. IT should not point to
 ask.fpo. We should replace the IRC link with a link to ask.fpo.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:6>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by kevin):

 The forum link used to point to fedoraforum, but was changed due to
 complaints about poor treatment there:

 http://lists.fedoraproject.org/pipermail/websites/2012-July/019797.html

 Note also that we don't run or have anything much to do with fedoraforum.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:7>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by robyduck):

 I'm +1 with the opinion of duffy. As "Forum support" I don't expect
the
 ask.fp.o page, but clicking on it I expect a real forum like
 'fedoraforum'. \\
 The IRC link can be useful for some end-users, for other ones it will be
 useless (like explained by shaiton). \\
 So, my suggestion would be:
 1. Re-replace ask.fp.o with fedoraforum;
 2. If we don't want to insert fedoraforum any more, lets describe the
 section with something else instead of "Forum Support". Ask.fp.o isn't a
 forum, it's more a Q&A database;

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:8>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
--------------------------+-----------------------
  Reporter:  notting      |      Owner:  webmaster
      Type:  enhancement  |     Status:  reopened
  Priority:  major        |  Milestone:
 Component:  General      |    Version:
Resolution:               |   Keywords:
Blocked By:               |   Blocking:
--------------------------+-----------------------

Comment (by mattdm):

 I also don't want Ask Fedora to be described as a forum. It's not. But I
 ''do'' want it to have a friendly, visible link on that page.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:9>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance

[fedora-badges]

#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as
an option
-------------------------+------------------------
 Reporter:  notting      |       Owner:  webmaster
     Type:  enhancement  |      Status:  closed
 Priority:  major        |   Milestone:
Component:  General      |  Resolution:  fixed
 Keywords:               |  Blocked By:
 Blocking:               |
-------------------------+------------------------
Changes (by robyduck):

 * resolution:   => fixed
 * status:  reopened => closed


Comment:

 I'm closing this ticket as the topic was about having ask.fpo on our get-
 help page. This has been done recently with ref. 66053b1, and I think it
 fits also the rest of the discussion.

 Therefore, if there is still something else we should do there, please
 file a new ticket.

-- 
Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:10>
fedora-websites <https://fedoraproject.org/wiki/Websites>
Fedora Website Team's Trac instance