Personas for Fedora Docs
I am restarting the discussion of Personas for Fedora Docs.
Personas are critical for scoping the level and style of writing we will do on some/all
topics. The current draft set of personas is here:
https://fedoraproject.org/wiki/Docs_Project_Focus
Before we dive into the various variant level personas that have been collected, we should
think about whether we want to have more than a general set of personas.
For example, we could just write to several different users in general, and allow the
specifics to shake out. I am personally in favor of a high level set of users who we can
describe more fully relative to each variant/product situation. I’ve put some examples on
the wiki page above.
I think this set of personas leaves us in a better position. We can easily present the
site different to each kind of user. We can easily determine if we think a project
requires a certain amount of knowledge, disclose that and then write only to personas that
can handle it. We can also do audits at every level and focus ourselves on the real areas
that each type of user gets stuck in.
This also gives our users a consistent person to “follow/shadow” in the documentation.
Project level personas may feel like reading a novel where every time you start a new
chapter (look at a new part of Fedora) all of the characters suddenly change.
I believe the best step forward is for us to decide if we want overall personas or project
level personas and then to figure out who they are.
regards,
bex