On Fri, 25 Apr 2008 19:03:31 -0600 Frank Cox theatre@sasktel.net wrote:
I called Dlink tech support and the guy there had never heard of such a problem. Ultimately, after trying several things (reduce MTU, disable and physically unplug the second modem, move the modem from WAN1 to WAN2) he said there's nothing that he can do to help me and I should return the router to where I purchased it. He will pass the problem report along to the engineering department.
For anyone who's interested in the continuing story of this load balancing router, I phoned Dlink tech support again today. This time I was referred to three different phone numbers before I got to talk to the right someone in "business tech support". Odd -- when I called on Friday I got right through to the right guy with the first call.
Ultimately, I got a "case number" and was told to fax that and a copy of the invoice that I got from the computer store to a number that he gave me. They apparently intend to do some sort of an exchange. I just sent the fax so we'll see what happens now.
I told him that my preferred solution would be to get this router working -- after all, if I didn't want it I wouldn't have purchased it in the first place.