On 23/10/2021 18:04, Patrick O'Callaghan wrote:
On Sat, 2021-10-23 at 14:19 +1030, Tim via users wrote:
> Nor even is computer literacy a prerequisite for being a tech support
> person, either: I had to get my ISP to change their faulty router,
> that was an exercise in stupidity. You can't phone them, you had to
> do
> it over the internet, in a little chat window through a website. So,
> beforehand, I swapped the failed one for a still working one, then
> spent an hour trying to tell them, no I can't put the failed one back
> in and continue chatting to you to test the failed one. I even
> pointed
> out that if I put the faulty one in-circuit I would not be able to
> talk
> to them any more, but they just couldn't see it. I did try offering
> to
> speak to them over the phone, but they couldn't or wouldn't do that.
I've had similar experiences, and ended up switching to a different ISP
a couple of years ago. My current ISP provides Internet, nothing else
(no TV packages, no mobile packages etc.) and do that extremely well.
They also have 5-star technical support and if you need to call them
you get someone who knows what they're doing and doesn't talk down to
you as soon as they realise you have technical knowledge yourself.
Vote with your wallet.
I don;t know how they respond to the local Taiwanese, but I can say that when I have
a network problem the English speaking support I get from Chunghwa Telecom is
super. After days of poor performance, I told them there was an issue with one of their
IPv6 edge
routers causing unusually high latency they understood what I was telling them. They
asked for my
analysis and fixed the problem within 24hrs.
--
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