On 5/12/24 06:22, Michael D. Setzer II wrote:
Watching thread, and wondering why you are looking at AnyDesk if they don't want to support Fedora? Not sure if they have a special feature you are looking at? Haven't used that Program at all, but seems to be a remote desktop program.
I've used TightVNC, TigerVNC, and currently using TurboVNC.
TigerVNC is the somewhat default version for Fedora, but I've currently had good results with the TurboVNC with the XFCE desktop myself.
Hi Michael,
I am providing remote support for many of my customers. They are mostly Windows users. I wish I had more Linux customers, but it is what it is. I would not have a job if not for Windows poor quality.
I first used Go To Assist, but dropped them for their lack of Linux support and ignoring bug and enhancement reports. I also did not care for having to run it out of a Windows virtual machine.
I looked at Team Viewer, but they are very, very expensive and "Woke" as well, which means they are no longer hiring based on merit and their product(s) will/are deteriorating because of it.
The reason for AnyDesk and such is that it get around firewalls/routers. If a customer calls, there is no way I would be able to coach then through installing a port forward on their firewall/router which are required for the various VNC's. I am lucky if most of my customers know how to use their keyboards. (I still have to assist them with finding the "Win" and "Esc" keys. Sometimes even the "Enter" key.)
I landed on Any desk because it is reasonably priced, supports Linux, is quite snappy (fast), is able to get around several technical problems with Go To Assist, their tech support is responsive, they take bug reports.
Although, if the report is specifically Fedora, the second tier sends you back their supported linux spins. They support CentOS and RHEL. So I am currently installing a Virtual Machine of CentOS to reproduce any issues, so second tier can not weasel out of it.
Any Desk's RHEL rpm works rather well (except for the lightdm issue) in Fedora and certainly gets around a ton of issues that Go To Assist plagued me with. AnyDesk's Multi Factor Authentication is rather easy to set up too. I prefer Red Hat's FreeOTP (Cell phones) and Fedora's Keysmith for such.
-T
A quick note. There is a reverse VNC option with VNC that uses port 5500 (I believe). Been a while since I used it. It is a kind of reverse VNC. In which the client makes the connection to your host. So, it doesn't require the port mapping.
Don't have it running much, but did with my mom many years ago. Made connection from her machine in Nevada, to my machine and Guam, and then I did the port mapping info to automate the process. So, might be something to look at.
Thanks for the reply, and good luck on finding the best solution.
On 13 May 2024 at 0:27, ToddAndMargo via users wrote:
Date sent: Mon, 13 May 2024 00:27:06 -0700 Subject: Re: statistics on Fedora and RHEL usage To: Community support for Fedora users users@lists.fedoraproject.org Send reply to: Community support for Fedora users users@lists.fedoraproject.org From: ToddAndMargo via users users@lists.fedoraproject.org Copies to: mikes@guam.net, ToddAndMargo ToddAndMargo@zoho.com
On 5/12/24 06:22, Michael D. Setzer II wrote:
Watching thread, and wondering why you are looking at AnyDesk if they don't want to support Fedora? Not sure if they have a special feature you are looking at? Haven't used that Program at all, but seems to be a remote desktop program.
I've used TightVNC, TigerVNC, and currently using TurboVNC.
TigerVNC is the somewhat default version for Fedora, but I've currently had good results with the TurboVNC with the XFCE desktop myself.
Hi Michael,
I am providing remote support for many of my customers. They are mostly Windows users. I wish I had more Linux customers, but it is what it is. I would not have a job if not for Windows poor quality.
I first used Go To Assist, but dropped them for their lack of Linux support and ignoring bug and enhancement reports. I also did not care for having to run it out of a Windows virtual machine.
I looked at Team Viewer, but they are very, very expensive and "Woke" as well, which means they are no longer hiring based on merit and their product(s) will/are deteriorating because of it.
The reason for AnyDesk and such is that it get around firewalls/routers. If a customer calls, there is no way I would be able to coach then through installing a port forward on their firewall/router which are required for the various VNC's. I am lucky if most of my customers know how to use their keyboards. (I still have to assist them with finding the "Win" and "Esc" keys. Sometimes even the "Enter" key.)
I landed on Any desk because it is reasonably priced, supports Linux, is quite snappy (fast), is able to get around several technical problems with Go To Assist, their tech support is responsive, they take bug reports.
Although, if the report is specifically Fedora, the second tier sends you back their supported linux spins. They support CentOS and RHEL. So I am currently installing a Virtual Machine of CentOS to reproduce any issues, so second tier can not weasel out of it.
Any Desk's RHEL rpm works rather well (except for the lightdm issue) in Fedora and certainly gets around a ton of issues that Go To Assist plagued me with. AnyDesk's Multi Factor Authentication is rather easy to set up too. I prefer Red Hat's FreeOTP (Cell phones) and Fedora's Keysmith for such.
-T
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+------------------------------------------------------------+ Michael D. Setzer II - Computer Science Instructor (Retired) mailto:mikes@guam.net mailto:msetzerii@gmail.com mailto:msetzerii@gmx.com Guam - Where America's Day Begins G4L Disk Imaging Project maintainer http://sourceforge.net/projects/g4l/ +------------------------------------------------------------+
On 5/13/24 05:22, Michael D. Setzer II wrote:
A quick note. There is a reverse VNC option with VNC that uses port 5500 (I believe). Been a while since I used it. It is a kind of reverse VNC. In which the client makes the connection to your host. So, it doesn't require the port mapping.
That is fascinating. It would require an change in my iptables to let its unestablished packets through.
One of the other things I like about remote assistance software is that I can doodle on the screen. I love to make a YUGE red arrow to what they say does not exist on their screens. I love to hear them say "oh".
A lot of what I do is teaching and Any Desk really helps with that.
On Mon, 2024-05-13 at 05:35 -0700, ToddAndMargo via users wrote:
One of the other things I like about remote assistance software is that I can doodle on the screen. I love to make a YUGE red arrow to what they say does not exist on their screens. I love to hear them say "oh".
I hate doing telephone tech support, even though I only do it for a couple of people, it makes you want to throttle them. I did a remote desktop fix-up of a friend's PC many years ago, where I drove their mouse while looking at their screen, but talking people though things is such a huge damn waste of time. Hours of your time to do a two minute job. It's less time to go there in person, or get them to bring it over.
- Open the preferences or settings. - Where is that? - Look in the menu. The menu for the application you're trying to fix, not the desktop. It's in the first menu, just look for it. - I can't see preferences.
Then they start reading out loud everything they can see (and of course don't see what they're supposed to be looking for, even when in the right place to find it). And then they randomly try out completely unrelated things.
Me, sitting at home with the same software, looking at it and trying to interrupt them talking to tell them them top left menu, second item from the bottom it says preferences.
I have actually told them to "stop doing things I haven't told you to do, and just do what I said."
What I want to say, but don't: FFS read the menus, yourself, don't dictate the whole damn thing to me! When you find preferences open it, tell me when you've done that. Telling me a pile of other things doesn't do any good. You need to open the "preferences" not other things. Have you still got the box? Well put it back in the box and take it back.
And these people drive cars, through traffic, and could wipe out dozens of lives from inability to use equipment sensibly... Grrrrrrr!!
We have GUIs, with labels that tell the user what the function is. Apply a bit of thought and you can work things out for yourself. They have pop-up tool-tips that give a bit more info. There's a manual full of information. There's preferences (or "settings") with labelled functions. It's in categories. If you just looked at your options and read them, you ought to be able to figure out how to do things. That's how I did it, it's not bloody magic.
Ever since I ditched Windows decades ago, that nightmare has almost gone away for me. They ask me for help and I say that I don't use Windows any more, I can't advise them on windows-specific things. No, I can't tell you which anti-virus software is best, I don't use them. I don't need to. My system isn't a plethora of security holes, and I don't compromise my system through doing stupid things (that anti-virus wouldn't stop, anyway - how many people just cancel all the warnings, damn the torpedoes, full speed ahead).
I can't say I like helping people with Ubuntu, either. It's desktop and multitude of software install/update gadgets are a complete mess.
I remember when I first got on the internet. I didn't need the ISPs tech-support to waste forever and day trying to guide me through configuring my settings to get online. I just needed to be told the DNS and mail server addresses for their systems. I could figure out where to type them in, it wasn't difficult.
On 20240513 05:35:46, ToddAndMargo via users wrote:
On 5/13/24 05:22, Michael D. Setzer II wrote:
A quick note. There is a reverse VNC option with VNC that uses port 5500 (I believe). Been a while since I used it. It is a kind of reverse VNC. In which the client makes the connection to your host. So, it doesn't require the port mapping.
That is fascinating. It would require an change in my iptables to let its unestablished packets through.
One of the other things I like about remote assistance software is that I can doodle on the screen. I love to make a YUGE red arrow to what they say does not exist on their screens. I love to hear them say "oh".
A lot of what I do is teaching and Any Desk really helps with that.
If you are facing double NAT CloudFlare offers an excellent solution. Search for "cloudflare double nat". It is a proxy server that relies on using their DNS servers.
Good luck. I've not tried it yet. It looks good. Lots of people on reddit seem to like it.
{^_^} Joanne
On Mon, May 13, 2024 at 8:22 AM Michael D. Setzer II via users < users@lists.fedoraproject.org> wrote:
A quick note. There is a reverse VNC option with VNC that uses port 5500 (I believe). Been a while since I used it. It is a kind of reverse VNC. In which the client makes the connection to your host. So, it doesn't require the port mapping.
Don't have it running much, but did with my mom many years ago. Made connection from her machine in Nevada, to my machine and Guam, and then I did the port mapping info to automate the process. So, might be something to look at.
I think Michael answered a question you did not ask. But I think it's the question you should have asked: which remote administration tools are available for Fedora and Windows since AnyDesk does not support Fedora.
I'm guessing you would get a pretty good list based on practical experience. Lists like < https://www.tecmint.com/best-remote-linux-desktop-sharing-software/%3E, and Q&A's like < https://discussion.fedoraproject.org/t/seeking-cross-platform-remote-access-... and < https://www.reddit.com/r/Fedora/comments/vxmm3i/need_some_recommendations_fo...
.
Jeff
On 5/13/24 12:46 PM, Jeffrey Walton wrote:
On Mon, May 13, 2024 at 8:22 AM Michael D. Setzer II via users <users@lists.fedoraproject.org mailto:users@lists.fedoraproject.org> wrote:
A quick note. There is a reverse VNC option with VNC that uses port 5500 (I believe). Been a while since I used it. It is a kind of reverse VNC. In which the client makes the connection to your host. So, it doesn't require the port mapping. Don't have it running much, but did with my mom many years ago. Made connection from her machine in Nevada, to my machine and Guam, and then I did the port mapping info to automate the process. So, might be something to look at.
I think Michael answered a question you did not ask. But I think it's the question you should have asked: which remote administration tools are available for Fedora and Windows since AnyDesk does not support Fedora.
I'm guessing you would get a pretty good list based on practical experience. Lists like <https://www.tecmint.com/best-remote-linux-desktop-sharing-software/ https://www.tecmint.com/best-remote-linux-desktop-sharing-software/>, and Q&A's like <https://discussion.fedoraproject.org/t/seeking-cross-platform-remote-access-... https://discussion.fedoraproject.org/t/seeking-cross-platform-remote-access-software-recommendations/86862> and <https://www.reddit.com/r/Fedora/comments/vxmm3i/need_some_recommendations_fo... https://www.reddit.com/r/Fedora/comments/vxmm3i/need_some_recommendations_for_remote_management/>.
I will also recommend rustdesk. It's what I use now for occasional windows remote support. It's open source and they provide an rpm. I run my own servers as well, so it's very secure. The only issue with that is they have to adjust the network settings to point to my server, but that hasn't been an issue. Hopefully, there will be an easier deployment method to automatically fill that in.