On Wednesday 28 May 2008 19:42:43 Ric Moore wrote:
Rex, the other shoe on that pony, as has been debated before, is that
a
lot of us would prefer to ask the list first, just so we're not creating
something <*>--STUPID--<*> on the bug list.
I'm sure the guys that have to answer those tickets would rather we make
sure that we've TRIED to become informed on the problems first, then to
make an intelligent as well as useful submission to bugzilla after. Or,
we could just put the list to bed and file every problem to bugzilla to
wait months for the result. That's my take on it. Ric
I totally agree, but the fact remains that many people open a bug, then when a
NEEDINFO comes back there is no response from them. If no-one else adds to
the bug report either there is little that the developers can do. I've seen
bug reports that have been stuck with a NEEDINFO for around 3 years, then
people complain that the bugs aren't getting fixed. They must think that
developers have a cheap line on crystal balls :-)
Anne