On 7/12/07, Ricky Zhou <ricky(a)fedoraproject.org> wrote:
> Hi!
>
> As mentioned in
>
https://www.redhat.com/archives/fedora-devel-announce/2007-July/msg00003....,
>
> the Infrastructure team has recently switched ticketing systems from
> OTRS to Trac (previously, webmaster(a)fedoraproject.org went to OTRS),
> which means that we need a new place for website requests. Right now, a
> FAS account is required to submit a ticket to Trac, so this may not fit
> our needs exactly. Does anybody have any suggestions for how we should
> handle website tickets (hopefully somewhat spam-resistant, unlike OTRS)?
>
> Thanks,
> Ricky
Looking aliases in lockbox, webmaster is still pointing to otrs.
I'm not sure how and where to point to with new ticketing system.
Mike?
# OTRS - ticketing system
voting: otrs
webmaster: otrs
tickets: otrs
logo: otrs
Thats what we're trying to decide. In general I'd prefer not to have
the webmaster(a)fp.org go to any ticketing system. One of the reasons the
previous system failed was because of the spam to actual ratio. We've
talked about having all webmaster(a)fp.o mail bounce with a message saying
to use a ticketing system. But even then it requires an FAS account.
There actually is a way to allow trac to do anonymous ticket creation.
Is anyone here interested in having webmaster(a)fp.o go to them?
-Mike